We want you to love your purchase from carrieparry.com. But if something is not right, please let us know and we will do everything we can to help. If you have any questions about your order, please email us at customerservice.com
RETURN POLICY
CARRIE PARRY will accept merchandise in its original condition ( except Sales Items) for store credit when accompanied by the original sales slip when notified by email of such within 5 days of their receipt. We will not accept merchandise that has been worn, used, altered or damaged. Returns must be made within 5 business days of their receipt and approved returns must be post-marked within 5 days of receiving approval. Please note that shipping costs will not be subject to refund. Every effort will be made to ensure a prompt refund and an email notification will be sent once the return has been processed.
CARRIE PARRY will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. We reserve the right to refuse return and exchange of any merchandise that does not meet the above return requirements at CARRIE PARRYs sole discretion.
All sale items are non-refundable.
PLEASE NOTE: ALL RETURNS MUST BE AUTHORIZED BY CARRIE PARRY.
RETURNS FOR DOMESTIC ORDERS
STEP 1: Please REQUEST AUTHORIZATION TO MAKE A RETURN WITHIN 5 DAYS of receiving your order by signing in to your account at carrieparry.com and click the 'RETURN' link next to the order you wish to return.
STEP 2: COMPLETE THE ONLINE FORM and submit. You will receive a response within one-two business days.
STEP 3: If your order is authorized for return, you will receive a RETURN AUTHORIZATION EMAIL. Make sure to wrap your return in protective packaging for shipment. You may drop off return packages at any UPS location or schedule a free pick up by calling 1.800.742.5877. RETURNS MUST BE POSTMARKED WITHIN 5 DAYS OF RECEIPT OF YOUR RETURN AUTHORIZATION EMAIL.
STEP 4: Once your package is received, we will send you a STATUS EMAIL. Your refund will be credited to the original purchaser's credit card, as applicable. Please note THERE WILL BE A $10 RETURN FEE DEDUCTED FROM YOUR REFUND TOTAL.
RETURNS FOR INTERNATIONAL ORDERS
STEP 1: Please REQUEST AUTHORIZATION TO MAKE A RETURN WITHIN 5 DAYS of receiving your order by logging into your account at carrieparry.com and clicking the 'RETURN' link next to the order you wish to return.
STEP 2: COMPLETE THE ONLINE FORM and submit. You will receive a response within one business day.
STEP 3: If your order is authorized for return, you will receive a RETURN AUTHORIZATION EMAIL.
Make sure to wrap your return in protective packaging for shipment.
STEP 4: Ship your authorized return insured with your carrier of choice to:
RETURNS CARRIE PARRY
135 S 2nd Street, Suite 3B
Brooklyn, NY, 11211 USA
Please note RETURNS MUST BE POSTMARKED WITHIN 5 DAYS OF RECEIPT OF YOUR RETURN AUTHORIZATION EMAIL. Please make note of your tracking number. CARRIE PARRY cannot be held responsible for return packages lost, stolen or damaged in transit.
STEP 5: Once your package is received, we will send you a STATUS EMAIL. Your refund will either be credited to the original purchaser's credit card or you will receive a store credit, as applicable and requested
REFUNDS
Refunds are available within 5 days from the date of delivery. Once we receive your returned merchandise and confirm that its condition is acceptable (e.g., unworn, unaltered, with original tags, packaging, etc.), then we will credit your refund to the purchaser's original credit card. Please allow up to 2 weeks for your refund to be processed and up to 2 billing cycles for the return to appear on your credit card statement. Please note original shipping costs are NON-REFUNDABLE and there will be a $10 RETURN FEE deducted from the refund total for all
DOMESTIC RETURNS
If your order has been sent to a destination within New York, all sales taxes will be refunded. Unfortunately on international sales, customs duties and sales taxes are non-refundable, however, you may be able to recover these fees by contacting your local customs bureau. We suggest that you hire a customs broker if you wish to claim back duties on returned merchandise.
GIFT RETURNS
If you have received an item from our website as a gift and would like to make a return, please request a return authorization within 5 days of the day the order was delivered. You can request a return by emailing us at orders@carrieparry.com. Please include your name and email address as well as the purchaser's name, order number, and list the items you wish to return. You will get a response within one-two business day. If your return is authorized, please follow our Return Instructions here.
Refunds on gift returns will be processed in the form of carrieparry.com store credit. You may exchange for another item by using this credit to place a new order online. You are required to pay difference in cost and any additional shipping, taxes and import duties. Any unused credit will remain available for a future purchase.
EXCHANGE POLICY
carrieparry.com is unable to accept exchange requests at this time. Please follow the return instructions here to return unwanted product and then place a new order for items you want instead. You may always request store credit in lieu of a refund on your credit card to put toward a future purchase.
RULES AND RESTRICTIONS
carrieparry.com does not accept returns on any items purchased from any retailer other than carrieparry.com. We are happy to answer any questions related to CARRIE PARRY products but carrieparry.com.
RETURN AUTHORIZATION
All returns must be authorized by CARRIE PARRY. Unidentified returns may be returned to the sender. Please follow our Return Instructions here.
LATE RETURNS
Please request Return Authorization within 5 days from receipt of your order. Your return shipment must be post-marked within 5 days from your Return Authorization. We reserve the right to reject all returns outside of the 5 day return period. If we do accept a late return, we will only issue a store credit, not a refund.
RETURN SHIPMENT
Customers shipping returns are responsible for all costs, fees and duties incurred through return shipment. Please make note of your tracking number. CARRIE PARRY cannot accept responsibility for any packages lost, stolen or damaged in transit. All return shipping must be pre-paid, we cannot accept CODs. All returns must be shipped to CARRIE PARRY shipping address. CARRIE PARRY does not accept in person returns.
DISCLAIMER
We reserve the right to reject any returns that do not comply with conditions above. if your package is not accepted, it will be sent back to you at your expense and a refund cannot be granted.
DEFECTIVE MERCHANDISE
While we strive to ensure that all of our products are checked for defects, occasionally a defect may pass unnoticed. If that happens, please contact us immediately.
COLORS
Since the resolution and color composition of each computer monitor varies, we cannot guarantee the accuracy of the colors of products displayed on our website.
